1. Acceptance of Terms
Welcome to Nourish Health Group. By accessing or using our website, mobile applications, telehealth platform, and healthcare services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.
These Terms constitute a legally binding agreement between you ("User," "you," "your") and Nourish Health Group ("Company," "we," "us," "our"). If you are using our Services on behalf of a minor or another individual, you represent that you have the legal authority to do so.
2. Description of Services
Nourish Health Group provides premium home healthcare and wellness management services across the United States, including but not limited to:
- General healthcare consultations and primary care
- Dental care advisory services
- Wellness, nutrition, and weight management programs
- Hair and skin treatment consultations
- Joint, bone, and orthopedic health services
- Cardiovascular health monitoring and care
- Men's and women's specialized healthcare
- Memory and neurological healthcare services
- Health insurance guidance and coordination
- Telehealth virtual consultations
- In-home clinical visits and care delivery
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We are not a replacement for emergency medical services. In case of a life-threatening emergency, call 911 immediately.
3. Eligibility and Account Registration
To use our Services, you must:
- Be at least 18 years of age or have parental/guardian consent
- Be legally able to enter into binding contracts
- Provide accurate, complete, and current information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities under your account
You agree to notify us immediately of any unauthorized use of your account or any security breach.
4. Patient Responsibilities
As a patient or user of our Services, you agree to:
- Provide accurate and complete medical history information
- Disclose all medications, allergies, and existing conditions
- Follow the care plans and treatment protocols prescribed by our clinicians
- Attend scheduled appointments or provide reasonable cancellation notice
- Inform us of any changes in your health status or contact information
- Treat our healthcare professionals and staff with respect
- Make timely payments for services rendered
- Use our Services only for lawful purposes
5. Medical Disclaimer
The information and services provided by Nourish Health Group are for general healthcare and wellness purposes. While we strive to provide accurate and up-to-date information, we make no warranties regarding:
- The completeness, accuracy, or reliability of any medical information
- The suitability of any treatment for your specific condition
- The outcomes or results of any healthcare services provided
Our Services are not intended to replace the advice of your primary care physician. Always consult with qualified healthcare professionals for personalized medical advice. Never disregard professional medical advice or delay seeking treatment based on information obtained through our Services.
6. Telehealth Services
Our telehealth services allow you to consult with healthcare providers remotely. By using telehealth services, you acknowledge and agree that:
- Telehealth consultations may have technical limitations
- In-person visits may be more appropriate for certain conditions
- You are responsible for ensuring a private, secure environment for consultations
- You must have a stable internet connection and compatible device
- Telehealth services are subject to state-specific regulations
- Prescriptions, if any, will be issued at the clinician's discretion
7. Appointments, Cancellations, and Refunds
7.1 Appointments
Appointments can be scheduled through our website, mobile app, or by phone. We will make reasonable efforts to accommodate your preferred time slots.
7.2 Cancellation Policy
- Cancellations made 24+ hours in advance: No charge
- Cancellations within 24 hours: 50% of the service fee may apply
- No-shows: Full service fee will be charged
- Telehealth no-shows: $25 rescheduling fee
7.3 Refund Policy
- Monthly subscriptions can be cancelled anytime; no charges for the next billing cycle
- Annual plans are refundable on a prorated basis within the first 30 days
- One-time services are non-refundable once rendered
- Refunds, when applicable, are processed within 7-10 business days
8. Pricing and Payment
Service fees are displayed on our website and may change without prior notice. By booking a service, you agree to pay the listed price. We accept major credit cards, debit cards, and approved insurance plans. For insurance-covered services, you are responsible for any co-pays, deductibles, or non-covered amounts.
9. Intellectual Property
All content on our website and Services, including text, graphics, logos, images, software, and trademarks, is the property of Nourish Health Group or its licensors and is protected by U.S. and international copyright and trademark laws. You may not:
- Reproduce, distribute, or modify our content without written permission
- Use our trademarks, logos, or branding for commercial purposes
- Scrape, crawl, or extract data from our website
- Reverse engineer or decompile any software we provide
10. User Conduct
You agree not to:
- Use our Services for any illegal or unauthorized purpose
- Provide false or misleading medical information
- Harass, abuse, or threaten our healthcare providers or staff
- Attempt to gain unauthorized access to our systems
- Interfere with other users' use of our Services
- Share your account credentials with others
- Use our Services to solicit others for commercial purposes
11. Privacy and HIPAA
Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and health information. We comply with all applicable HIPAA regulations. By using our Services, you consent to the practices described in our Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, Nourish Health Group and its affiliates shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, or business opportunities
- Any unauthorized access to or alteration of your data
- Errors, omissions, or interruptions in our Services
- Outcomes resulting from your failure to follow medical advice
- Third-party services or content linked from our website
Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Nourish Health Group, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising from:
- Your use or misuse of our Services
- Your violation of these Terms
- Your violation of any rights of third parties
- Any false or misleading information you provided
14. Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for the content, privacy policies, or practices of these third parties. You access third-party sites at your own risk.
15. Termination
We reserve the right to suspend or terminate your access to our Services at any time, without notice, for any reason, including:
- Violation of these Terms
- Fraudulent or abusive behavior
- Non-payment of fees
- Providing false medical information
Upon termination, your right to use our Services ceases immediately. Provisions that should survive termination (including intellectual property, limitation of liability, and indemnification) will remain in effect.
16. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, USA, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through:
- First, good-faith negotiations between the parties
- If unresolved, binding arbitration in Missouri
- The arbitrator's decision shall be final and binding
- You waive any right to participate in a class-action lawsuit
17. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the revised Terms.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Nourish Health Group regarding your use of our Services.
20. Contact Information
If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:
- Nourish Health Group
- Address: 8853 Lawrence 2040, Miller, Missouri 65707, USA
- Phone: (417) 452-2384
- Email: info@nourishhealthgroup.com
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.